“It’s been a game changer for us, professionally, clinically, and commercially.”

PharmaDerma, an independent pharmacy in Okehampton, Devon, introduced TympaHealth to meet a growing demand for ear and hearing health in their local community. Before Tympa, they were seeing up to 60 patients a week with ear-related concerns, but were unable to offer more than over-the-counter treatments.

Since adopting TympaHealth, PharmaDerma has been able to deliver ear and hearing health services, including HD video otoscopy, microsuction wax removal, and hearing checks, all in a single, pharmacy-based appointment. The result? Over 1,000 patients treated in their first year, many of whom now return regularly.

“TympaHealth isn’t just a clinical upgrade, it’s a business game changer.”

The service is now one of their busiest and most rewarding. It drives footfall, increases customer loyalty, and offers a sustainable private income stream that supports their wider pharmacy business.