Overview
- Growing demand of patients coming to pharmacy with ear health problems
- High quality training and support enabling pharmacy staff to feel confident delivering ear and hearing health as a clinical service
- Since beginning the service 200 appointments delivered and expanded to 3 branches.
Introduction
Yogesh, owner at Vicary Pharmacy recently added ear and hearing healthcare to the private clinical services at his pharmacy after noticing the significant increase in enquiries he was receiving from his local community.
“We have had a lot of enquiries about ear health in the past and haven’t been able to offer them. The sheer demand for hearing checks and wax removal was a massive influence in our decision to start offering these services.”
Yogesh
We spoke to him to find out how things were going with his new service and to see if he had any advice for other pharmacies looking to add this new private clinical service.
Ease of Implementation and Training
The process of introducing ear and hearing healthcare as a new pharmacy clinical service has been very easy and Tympa has been extremely helpful. The pharmacy staff felt confident in delivering ear and hearing health check-ups following a mix of both online and face to face training. Tympa’s ongoing support has further enhanced the pharmacy’s ability to provide quality service.
Demand and Patient Response
Since the introduction of the Tympa service, the pharmacy has expanded to three branches and served over 200 patients. The response has been overwhelmingly positive, with patients appreciating the accessibility and thoroughness of the service. While most patients require a wax removal, the additional service of hearing checks has allowed the pharmacy to cater to a broader demographic within the community.
Impact on Patients
We’ve had several positive reviews highlighting the pharmacy’s commitment to providing excellent services for our community. Patients have commended the service for its ease of access and the tangible difference made to their lives.
Advice for Pharmacies Considering Tympa
Reflecting on their journey, Yogesh emphasises the immense value of integrating ear and hearing healthcare as an additional service for his pharmacy.
“I would say consider it! There’s a huge market for it, and it’s a very valuable additional service for a pharmacy to provide.”
Yogesh
Yogesh encourages other pharmacies to consider offering ear and hearing healthcare services. Many customers are pleased that they can access this service so easily, especially as they are finding how difficult it can be to access via their GP.
